London-based fashion brand Hayley Menzies is a founder-led business known for its bold, eclectic designs. Having steadily grown a solid following since its inception in 2011, the brand found itself in an exciting growth phase in 2023, preparing for the launch of its second retail outlet, on top of an existing physical store and their Shopify store.
As they manage all their sales through Shopify, they needed to have a clear picture of how their products were selling across their different sales channels. “We did not have specialised reporting set up, anything that was created previously was inconsistent and unreliable,” said Amanda Fullalove, E-Commerce Manager of Hayley Menzies. “Airboxr allowed us to streamline this and review data in an uncomplicated way that made sense.”
While Airboxr’s existing reports (known as Hops) were already useful for the fashion store right off the bat, Hayley Menzies needed more specific reports created to answer their particular concerns. Airboxr helped them with quick answers to questions such as:
How are our product sales trending over time?
To get an overview of their product sales, it was important for Hayley Menzies to be able to see their sales trends over time. This was challenging initially because of how limited their existing reporting system was.
Using a specially created Airboxr Hop, they are now able to view all of this information not only in a spreadsheet, but also graphically on a Looker dashboard. From their Looker dashboard they are also able to conveniently filter by different properties such as product name, variant, and source location. This helped them to answer other, more specific questions.
Which sales channels are bringing in the most revenue?
Not only did they need to know how their products were selling, they needed specific information on which sizes were being sold in which locations. This gives them a sense of which channels they should focus on to drive more sales. By using the above-mentioned Looker dashboard, alongside a custom built report, they are able to quickly identify whether most of their sales were coming from their e-commerce store or either of their retail outlets, so they can double down on their best performing sales channels.
What is the lifecycle of our various products?
When preparing to restock products, or plan purchase orders for future collections, it’s essential for Hayley Menzies to understand how quickly their existing products are being sold, and which sizes tend to be the most popular. With Airboxr, they are now able to see this information easily, which makes it much easier for their forecasting and planning meetings.
What is the ratio of sales of marked down items vs. full price?
As their product offerings are seasonal, Hayley Menzies would frequently mark down past season items, and so it was important for them to know what percentage of their sales came from these marked down items as compared to their full priced offerings.
While this report used to involve heavy data manipulation and countless hours in the past, while also resulting in inaccurate reporting, now they get this report automatically (and accurately!) using a custom built Airboxr Hop. They are also able to view their sales by different source locations.
How can we remove items given as gifts from our sales reports?
Like most DTC brands, Hayley Menzies works with influencers, therefore gifted items would inevitably show up in their Shopify sales reports. They use Airboxr to automatically filter out any orders tagged as gifts, to keep their sales reporting tidy.
Have some specific reporting challenges you need help with? Talk to us about creating custom reports (available as part of our Team Plan).